Terms of Use

Terms and Conditions of Sale:

1. Ex Stock

Ex-stock items are available at the point of quotation and subject to final confirmation. Lead-times are estimated and subject to change without prior notice.


2. Freight Charges

Freight charges will be levied for request of fast delivery of non-stock items.


3. In Event of Discontinued Product

If the product offered is discontinued, AITbiotech reserves the right to substitute an equivalent or cancel the purchase order without penalty imposed.


4. Promotions

Promotion prices are strictly only valid during the promotion period. If a PO reaches us after the promotion period, AITbiotech reserves the right not to accept the purchase order. AITbiotech reserves the right to amend information contained in promotions without prior notice. All promotions are void where prohibited. It is the customer’s responsibility to ensure that acceptance of any AITbiotech offers will not violate any internal policies of their organization. All promotions have specific terms and conditions, please refer to the actual promotion flyer for the most accurate terms and conditions.


5. Returns and exchanges

All returns must be authorized by AITbiotech and may be subject to a 25% restocking charge. All items approved for return must be in unused and resalable condition. We reserve the right to inspect them before issuing credit. Items must be returned within 30 days of your receiving them.


6. Payments 

All bank charges are to be borne by the client. Remittance must be made in the same currency as per invoiced. For non-government institutions/agencies, there will be a transportation fee of SGD30 for every delivery below SGD300.

NOTE: A late compounded interest charge of 5% per month will be imposed on all overdue invoices.